What is claim lodgement?

To start your claim, a claim form (Notice of Accident Claim) must be lodged with the insurance company of the at-fault vehicle. Claimify will assist and advise you during the claim lodgement process.

What you need to know about the claim form:

• This form is prescribed by law and must be fully completed
• The medical certificate in the form is to be completed by your doctor
• Police report information is required to complete the form. If the police have not been notified of the accident, a separate Report of Traffic Incident to Police Form is required
• Penalties apply for any false, misleading or incomplete information in the form
• The form must be signed and witnessed
• By signing the form, you authorise the insurance company to access your medical records and other information during their investigations

The following time limits apply to claim form lodgement:

Where the at-fault vehicle is identified

We must lodge a claim form (Notice of Accident Claim) within the earlier of:

• 9 months after the accident or, if symptoms of the injury are not immediately apparent, the first appearance of symptoms of the injury; or
• 1 month of you first consulting a lawyer about the possibility of making a claim.

A reasonable excuse for delay can be provided if the claim form is lodged outside of these time frames, but we recommend compliance with the Time Limits wherever possible.

Where the at-fault vehicle is unidentified

• We must lodge a claim form (Notice of Accident Claim) within 3 months after the accident.

If we can give a reasonable excuse for delay, a claim form may be lodged outside of this time frame, but a compliant claim form MUST be lodged within 9 months after the accident; otherwise, you will be forever prevented from bringing a claim.

It may seriously affect your rights if the claim form is not lodged within time. We both need to do our parts and work together throughout the claims process to make sure your claim form is completed and lodged within time.