What is compliance?

Compliance is where the insurance company confirms that your claim form is fully completed and complies with the appropriate laws. We will assist and advise you during this step in the claim process.

What you need to know about compliance:

• The insurance company has 14 days from claim lodgement to advise whether the form is compliant
• If they confirm compliance (or are prepared to waive any non-compliance), they have 6 months to investigate the accident and provide their liability response
• If they advise the claim form is non-compliant, they are required to tell us why and provide a reasonable period (at least 1 month) for us to respond. We will work with you to address any compliance issues
• If they fail to respond to your claim, we are able to assume compliance.

Of course, we aim for first-time compliance!  We will work with you to ensure your claim form is comprehensively completed at lodgement time.