What is disclosure?

Disclosure involves the parties to a claim (you and the insurance company) exchanging documents and in some cases information, relevant to the accident or your injuries. Claimify will advise and assist you during the disclosure process.

Your Obligations

You must cooperate with the insurance company, including by:

• Providing copies of reports or other documents about the accident, your medical condition or rehabilitation. These documents are due within 1 month of claim lodgement or within a month of them coming into your possession. This can include:
  • Photos
  • Insurance papers
  • Police reports
  • Diary entries
  • Expense receipts
  • Medical reports
  • Tax returns
  • Payslips
• (If requested by the insurance company), providing information about the accident, your injuries and losses, medical and rehabilitation treatment, and any relevant medical and claims history. This information is due within 1 month of the request
• Informing the insurer of any significant change in your medical condition or other circumstances relevant to your disabilities or loss, within 1 month of becoming aware of such change.

The insurance company may ask you to verify any above information through a statutory declaration.

Insurance Company’s Obligations

The insurance company must cooperate with you, including by:

• Providing copies of reports or other documents about the accident, your medical condition or rehabilitation. These documents are due within 1 month of compliance or within a month of them coming into their possession.
• (If you request them) providing information about the accident. This information is due within 1 month of the request.

You can ask the insurance company to verify any information above by way of a statutory declaration.

NOTE that the parties do not have to disclose any documents or information that is the subject of legal professional privilege (eg. confidential legal advice and discussions). We will advise you in this regard.