Frequently Asked Questions

Motor Vehicle Accident Claims

Claiming and entitlements

Will I have to go to court?

Will I be under surveillance?

Do I need to be mindful on social media?

What is our engagement?

What is deducted from my claim?

How do I get my treatment funded?

Can I claim for rehabilitation?

What can I recover in my claim?

How do I claim for damage to my vehicle?

The Accident

How do I report the accident to the police?

What is contributory negligence?

What if I can’t identify the vehicle or driver at fault?

What if my accident happened during or on my way to work?

The Claims Process

What happens after my claim has resolved?

Does the person who caused the accident have to pay?

How much will it cost?

How long will it take?

What time limits apply?

Do I need to get a medical certificate from my doctor?

What is a medical expert review?

What is negotiation?

What is a liability response?

What is disclosure?

What is compliance?

What is claim lodgement?

What’s the claims process?

TPD Superannuation Claims

Claiming and Entitlements

How can I get my ID certified?

Why do I have to provide certified ID?

Can I bring more than one claim?

Why is my work history, education and training important?

What can I claim if I have already received compensation from another source?

Can I commence a claim on someone else’s behalf?

What do I have to prove to succeed in a claim?

Can I claim for a mental health injury?

What evidence do I need to support my claim?

Will my entitlement impact my workers’ compensation claim?

Do I need to seek financial advice on the benefit?

Do I need to pay tax on the benefit?

What is deducted from my claim?

What is our engagement?

How do I find out how many super funds I have?

Why do I need a lawyer to help with my super claim?

The Claims Process

How long can a TPD claim take?

What is procedural fairness?

What happens after my claim is accepted?

Will I go to court?

What is an independent medical examination?

Do I need to obtain a medical certificate from my doctor?

What time limits apply?

What is involved in the appeals process?

What happens if my claim is declined?

What happens after claim lodgement?

What’s the claims process?

What is claim lodgement?

What is the super check process?

ClaimHQ - Your online portal

ClaimHQ

What’s the best way of updating my claim information?

ID Confirmation

Can I verify my identity in person?

What type of ID do I need to verify my identity?

Can I be anonymous?

How do I know that my uploaded information is safe?

Why do I have to verify my identity?

Signing Documents Online

Do I need to have a DocuSign account?

What if I don’t want to sign online?

How does my witness sign documents? How do I change signer?

What if I need to change or clarify something on a form?

How do I sign online?

How will I receive documents to sign online?

Got a question but can’t find the answer?

Contact a Claimify representative by phone or email to help answer any questions you may have.